Terms of Service

1. Introduction and Acceptance

These Terms of Service govern your use of Vertex's AI consulting platform and services, operated by CODEGENIX LTD. ("we," "our," or "us"), registered at Academy House 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF, Company Number: 16808123.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

1.1 Who We Work With

Vertex serves both individuals and businesses. You may use it as a private individual (a consumer), or on behalf of a business such as a sole trader, company or other organisation. If you use Vertex on behalf of a business, you confirm that you are authorised to accept these Terms for it, and the business is the customer.

The consumer rights in section 3 (including the 14-day right to withdraw) apply to you when you buy as a consumer. They do not apply to purchases made for a business, except where the law of your country says they do.

Because of international sanctions, we do not accept new sign-ups from Russia, Belarus, Iran, North Korea, Syria or Cuba, and we refuse payments with a billing address in these countries.

We reserve the right to modify these terms with reasonable notice. Material changes will be notified to you at least 30 days in advance. Continued use after changes constitutes acceptance.

2. Services Description

Vertex provides a premium AI consulting platform connecting clients (individuals and businesses, see section 1.1) with elite AI specialists. Our services include:

• Access to verified AI consultants and specialists
• Credit-based payment system for consulting services
• Bespoke AI solutions and strategic advisory
• Platform tools for service delivery and communication

2.1 How the Service Is Delivered

1. You describe what you need on the Consultation page. We suggest matching specialists and show the credit price of each engagement before you commit.
2. When you hire a specialist, the credits are taken from your balance and the engagement starts. It then appears under Missions in your account.
3. The work is delivered remotely and online. You and the specialist communicate in the engagement's message thread in your account, and the specialist delivers the results there (for example written advice, reports, code or links to files). Nothing physical is shipped.
4. Scope and timing for each engagement are agreed with the specialist in that thread before and during the work.
5. When the work is done, the specialist marks the engagement complete. If something is wrong with it, the remedies in section 3.2 and our Refund Policy apply.

3. Consumer Rights

3.1 Right of Withdrawal

If you are a consumer in the United Kingdom, you have the right to withdraw from credit purchases within 14 days of purchase without giving any reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are a consumer in the European Union, the equivalent right applies under the EU Consumer Rights Directive. To exercise this right, contact us at support@vertex.boutique with your order details.

Please note: If you request consulting services to begin during the withdrawal period and the service is fully performed, you may not be entitled to withdraw or may be required to pay proportionate costs for services rendered.

3.2 Consumer Guarantees

Services must be performed with reasonable care and skill. If services are defective or not as described, you may be entitled to a remedy including service correction, price reduction, or refund in accordance with applicable UK consumer protection law (including the Consumer Rights Act 2015) or, for EU consumers, equivalent EU consumer protection law.

4. Credit System

4.1 Credit Purchases

Credits are purchased directly as one-time transactions. Vertex does not operate on a subscription model. Each credit purchase is a separate contract for digital content.

Prices are those shown on our Pricing page. The base rate is 10 credits = $1.00 (US dollars), with volume discounts of 3%, 8% and 15% on 500, 1,000 and 2,500 credits. Prices may be displayed in any of our supported currencies (EUR, USD, SAR, MAD, CAD, LKR, AZN, KZT, CLP, TRY, JPY, PGK); your card is charged in the currency you select, for the amount shown before you pay, converted from the US-dollar base rate at market exchange rates that we refresh once every 24 hours (if the rate source is unavailable, the last rates we received stay in use). A custom top-up is €1 to €20,000, or its equivalent in the currency you pick at the day's rate, with the upper limit rounded down to a round figure so it never exceeds €20,000.

4.2 Credit Terms

• Credits do not expire
• Credits are non-transferable between accounts
• Unused credits are refundable within 14 days of purchase, to the card you paid with
• Credits are taken from your balance when you hire a specialist, at the price shown before you confirm; the engagement starts immediately (see section 2.1). If something is wrong with the work, the remedies in section 3.2 and our Refund Policy apply

5. User Obligations

You agree to:

• Provide accurate account information
• Maintain confidentiality of your credentials
• Use services only for lawful purposes
• Not attempt to circumvent platform security
• Communicate respectfully with specialists
• Comply with all applicable UK, EU, and local laws

6. Payment Terms

All payments are processed securely through authorized payment providers. We accept Visa and Mastercard.

You will receive a receipt for each purchase via email.

7. Refund Policy

See our dedicated Refund Policy for complete details.

In summary: unused credits are refundable within 14 days of purchase, to the card you paid with. Credits used for completed services are generally non-refundable, but if you are not satisfied with a completed engagement and tell us within 7 days of completion, we review it and offer a remedy under the Satisfaction Guarantee in our Refund Policy.

8. Intellectual Property

All platform content, trademarks, and intellectual property remain the property of CODEGENIX LTD. or our licensors.

Deliverables from consulting engagements: the client owns the work once it has been paid for. There is no separate licence to buy.

9. Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK or EU law

Subject to the above, our liability for any claim is limited to the total amount you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential losses that are not reasonably foreseeable.

10. Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws including GDPR. You have rights regarding your personal data as detailed in our Privacy Policy.

11. Termination

You may close your account at any time. We may suspend or terminate accounts for violations of these Terms, with notice where reasonably possible.

Upon termination, unused credits may be refunded in accordance with our refund policy. Completed services and their terms survive termination.

12. Partners (Specialists)

If you work on Vertex as a partner (specialist), these Terms apply to you together with the Specialist Agreement you accept when you apply. Your contract is with CODEGENIX LTD., the same company that operates the platform for clients.

• Vertex keeps a platform fee of 20% of each engagement's credit price; the other 80% is yours.
• Our team sends a partner's payout by hand after the client approves the completed work.
• You can take paid work only after your application is approved and your identity is verified (see our AML Policy).
• Disputes between you and us are handled under section 13 below.

13. Dispute Resolution

These Terms are governed by the laws of England and Wales (United Kingdom), where CODEGENIX LTD. is registered, without regard to conflict of law principles. The courts of England and Wales have jurisdiction over any dispute. For business customers that jurisdiction is exclusive; consumers keep the rights set out below.

In the event of a dispute, we encourage you to contact us first at support@vertex.boutique to seek an amicable resolution.

If you are a consumer in the United Kingdom, you retain the right to bring proceedings in the courts of England and Wales or your local courts, and you may contact Citizens Advice or your local Trading Standards service for independent guidance. If you are a consumer resident in the EU, you retain the right to bring proceedings in the courts of your country of residence and to contact your national consumer-protection authority. (The EU's Online Dispute Resolution platform was discontinued by the European Commission on 20.07.2025 and is no longer available.)

Nothing in these Terms affects your statutory rights as a consumer.